This Privacy Policy explains how Delhi Bike Repair Shop handles personal data in connection with its website and bicycle servicing activities in Delhi, India. It applies to inquiries, bookings, workshop visits, inspections, repairs, and related communications.
We use personal data to respond to service inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm scopes or quotes, carry out repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain records, communicate about service status, operate the website, and meet legal, accounting, and security obligations.
We may share personal data with service providers that support website hosting, communications, payment handling, record management, or other workshop operations. These parties may process data only for the services they provide to us and are expected to handle it in a manner consistent with their role and applicable law.
We may share personal data with public authorities, regulators, courts, or other parties when disclosure is necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also disclose information where needed to establish, exercise, or defend legal claims.
We may process contact details, service request information, bicycle intake details, inspection notes, quote approvals, repair records, collection summaries, payment-related records, and limited technical data from website use. Where needed for service delivery, we may also record information about the bicycle, its condition, and the work requested or completed.
We collect data when you contact us by phone, email, contact form, or in person; when you submit a service inquiry; when you bring in a bicycle for intake or assessment; when we prepare a scope or quote; when we carry out repair and adjustment work; and when we record collection or service summary details. We may also receive information from payment processing or other operational systems used to complete the service.
Cookies may include strictly necessary cookies that support page navigation and form use, functional cookies that remember limited preferences, and basic analytics or performance cookies that help us understand site use. We do not use cookies to make automated decisions about service eligibility or repair outcomes.
You may manage cookies through your browser controls and, where available, any site-level preference tools. Blocking certain cookies may affect form submission, session handling, or basic site functionality. We do not rely on cookies to collect more information than is reasonably needed for website operation and related service administration.
Subject to legal limits, you may ask to access, correct, or delete certain personal data, object to some processing, or request restriction of use in appropriate cases. If we rely on consent for a specific activity, you may withdraw it for future processing, without affecting prior lawful processing.
To exercise a privacy right, send a clear request using the contact details in this policy and include enough information for us to identify the relevant records. We may ask for additional details to verify identity, protect against unauthorized disclosure, and determine whether an exception applies under law.
We retain personal data for the period needed to manage the service relationship, complete payment and recordkeeping tasks, address follow-up questions, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it in a reasonable manner, subject to any lawful retention requirement.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
